you must use the (correct) suite's installation file (and you can choose to only install one program from the suite). Always free, and now more powerful than ever, the acrobat reader mobile app is packed with the tools you need to view, annotate, sign, and share pdfs anywhere. that won't work even though photoshop is included in that suite. Beginning troubleshooting These tasks can help you resolve the most common installation problems. For other countries, visit and select your country via the link at the top of the page. eg, using a cs6 suite serial number with a photoshop cs6 installation file. For these problems, contact Adobe Customer Services at US: (800) 833-6687, UK: 02. ie, you can have a valid serial number, but if it's for program A and your installation file is for program B, you will see an invalid serial number message.Ĭommon mismatches are language/region (eg, serial number is for western europe and installation file is eastern europe), platform (eg, serial number is for a mac and installation file is win), license type (eg, education vs enterprise vs individual).Īnd one of the most common is using a program installation file with a suite's serial number. there are several possible ways to find/recover an adobe serial number. Assuming you're using a valid adobe serial number (6 groups of 4 numbers), you have a mismatch between your installation file and serial number.
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